Cook Sarah <br/><br/>
Customer Care Excellence 

 - 4th Ed. 
 -  "Kogan Page, New Delhi"  2004 
 - 248 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8175542055 
<br/><br/><label>Dewey Class. No.: </label>658.8342  / COO