Jaiswal M P <br/><br/>
E-crm 

 - 1st Ed. 
 -  Asian Books Pvt. Ltd.  2002 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8186299351 
<br/><br/><label>Dewey Class. No.: </label>5.7  / JAI/KAU