Greenberg Paul <br/><br/>
Custumer Relationship Management 

 - 3rd Ed. 
 -  "Tata McGraw-Hill, New Delhi"  2005 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0070590575 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRE