Seth Rakesh <br/><br/>
Creating Customer Delight 

 -  "Response Books, New Delhi"  2005 
 - 154 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0761932968 
<br/><br/><label>Dewey Class. No.: </label>658.812  / SET/SET