TY  - BOOK
AU  - Blanchard Ken
AU  - Ballard Jim
TI  - Customer Mania
SN  - 9788172236243
U1  - 658.812 
PY  - 2009///
CY  - Noida
PB  - Harper Collins Publishers India
KW  - Marketing Management
KW  - Customer Relations
KW  - Customer Services
KW  - Customer Services Management
ER  -