TY  - BOOK
AU  - REason Ben
AU  - Flu Melvin Brand
TI  - Service Design for Business
SN  - 9788126560066
U1  - 658.812 
PY  - 2016///
CY  - New Delhi
PB  - Wiley India Pvt. Ltd.
KW  - Customer Services
KW  - Business
KW  - Customer Relations
ER  -