Hayes Bob E. <br/><br/>
Measuring Customer Satisfaction And Loyalty 

 - 3rd ed. 
 -  New Age International(P) Limited Publishers, New Delhi  2010 
 - 287 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9788122427998 
<br/><br/><label>Dewey Class. No.: </label>658.8343  / HAY