APA
D'mollo Lieben, Sanches E.J, . (2008). Customer Service Management In Retail. : St. Francis Institute of Management and Research, Mumbai.
Chicago
D'mollo Lieben, Sanches E.J, . 2008. Customer Service Management In Retail. : St. Francis Institute of Management and Research, Mumbai.
Harvard
D'mollo Lieben, Sanches E.J, . (2008). Customer Service Management In Retail. : St. Francis Institute of Management and Research, Mumbai.
MLA
D'mollo Lieben, Sanches E.J, . Customer Service Management In Retail. : St. Francis Institute of Management and Research, Mumbai. 2008.