Chatbot Service quality in Banking (Record no. 39420)
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| 000 -LEADER | |
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| fixed length control field | 01644nam a22001817a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240220b |||||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Poornima Kapadan Othayoth |
| 245 ## - TITLE STATEMENT | |
| Title | Chatbot Service quality in Banking |
| Remainder of title | Analyzing Indian Banking Customer Perceptions and Influence on Customer Satisfaction and Value |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Associated Management Consultant |
| Date of publication, distribution, etc | 2024 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Indian Journal of Marketing Vol 54 Issue 2 pg 44-64 |
| 520 ## - SUMMARY, ETC. | |
| SUMMARY, ETC. | The study has two objectives first to determine the quality of chatbot services provided by Indian Banks and to assess the influence of chatbot service quality variables on customer satisfaction and customer value This study client satisfaction and value were significantly impacted by functionality and enjoyment and their satisfaction was greatly influenced by assurance design and personalization. The unexpected negative impact assurance had on customer value is noteworthy and calls for more research. it highlighted how important is service quality is which led banks to give priority to customer pleasure and think about making strategic changes. Banks could obtain a competitive advantage by improving the quality of their services improving chatbot services and implementing a customer centirc strategy by utilizing the research findings that have been presented. The study provided useful recommendations and concepts to improve the general consumer experience. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Banking Services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Cusotmer Satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service Quality |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | Chatbot Services |
| 700 ## - ADDITIONAL AUTHORS | |
| Personal name | Shiva Khanna |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Article |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
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| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
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| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
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| 700 ## - ADDITIONAL AUTHORS | |
| -- | 3433 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Location (home branch) | Sublocation or collection (holding branch) | Date acquired | Koha issues (times borrowed) | Piece designation (barcode) | Koha date last seen | Price effective from | Koha item type |
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| Dewey Decimal Classification | St. Francis Institute of Management and Research | St. Francis Institute of Management and Research | 02/16/2024 | AR1083 | 02/20/2024 | 02/16/2024 | Article |