Exploring the Nexus Among Internet Banking Service Quality, Customer Satisfaction, Age and Gender (Record no. 37528)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01368nam a22001937a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220913b |||||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Meha Joshi |
| 245 ## - TITLE STATEMENT | |
| Title | Exploring the Nexus Among Internet Banking Service Quality, Customer Satisfaction, Age and Gender |
| Remainder of title | A Developing Country Perspective During Covid 19 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Associated Management Consultants (P) Ltd |
| Date of publication, distribution, etc | 2022 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Vol 52 Issue :09 , September 2022 Pg. 08-25 |
| 520 ## - SUMMARY, ETC. | |
| SUMMARY, ETC. | This research explored the moderation effect of age and gender in the relationship between online banking service quality and customer satisfaction during Covid-19. The study used explanatory and accurate novel methods to study the relationship between online banking service quality and customer satisfaction in the Indian banking industry. Structural equation modelling was used for testing the relationship. The study’s novelty lies in finding the critical determinant of customer satisfaction in Online banking during Covid 19 and explaining the moderation effect of age and Gender significantly moderated the relationship between competence and customer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Internet Banking |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | Service quality |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | Customer Satisfaction |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | Online Banking |
| 700 ## - ADDITIONAL AUTHORS | |
| Personal name | Richa Dabas |
| 773 ## - HOST ITEM ENTRY | |
| Title | Indian Journal of Marketing |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Article |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| -- | 1408 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | 1409 |
| 700 ## - ADDITIONAL AUTHORS | |
| -- | 1410 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Location (home branch) | Sublocation or collection (holding branch) | Date acquired | Koha issues (times borrowed) | Piece designation (barcode) | Koha date last seen | Price effective from | Koha item type |
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| Dewey Decimal Classification | St. Francis Institute of Management and Research | St. Francis Institute of Management and Research | 09/13/2022 | AR1004 | 09/13/2022 | 09/13/2022 | Article |