Effect of Value Congruence on Customer Focus in the Private Life insurance Sector: A Study of Haryana State in India (Record no. 35828)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01518nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210223s9999 xx 00 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anoop singh |
| 9 (RLIN) | 113 |
| 245 ## - TITLE STATEMENT | |
| Title | Effect of Value Congruence on Customer Focus in the Private Life insurance Sector: A Study of Haryana State in India |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2018-09-06 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 15 |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Name of part/section of a work | 8 |
| Volume/sequential designation | 11 |
| 9 (RLIN) | 115 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "It is important for organizational values to match with employees values which is termed as value congruence. Equally important is customer focus, which is an organizational stance in which all aspects of a companys production and delivery of goods or services are directed by the best interests of the customers. This study examined the effect of value congruence on customer focus in the private life insurance sector in Haryana. Data were collected on the level of Sync organizational and employees values through two different questionnaires from 200 middle and lower level management employees of seven private life insurance companies. the study showed that value congruence was significantly related to customer focus through job satisfaction, employees sense of belonging, organizational commitment and employee loyalty." |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Organizational Behaviour. |
| 9 (RLIN) | 114 |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | and private life insurance companies. |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | employee sense of belonging |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | job satisfaction |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Focus term | Value congruence |
| 773 ## - HOST ITEM ENTRY | |
| Title | PRABANDHAN: INDIAN JOURNAL OF MANAGEMENT |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pardeep Bawa |
| 9 (RLIN) | 116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Article |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| St. Francis Institute of Management and Research | St. Francis Institute of Management and Research | 02/24/2021 | AR0819 | 02/24/2021 | 02/24/2021 | Article |