APA
Shanghvi Nachiket H T. J., Mathew Thomas, . (2008). Customer Engageent-the New Retail Mantra. : St. Francis Institute of Management and Research, Mumbai.
Chicago
Shanghvi Nachiket H Thomas Jacob, Mathew Thomas, . 2008. Customer Engageent-the New Retail Mantra. : St. Francis Institute of Management and Research, Mumbai.
Harvard
Shanghvi Nachiket H T. J., Mathew Thomas, . (2008). Customer Engageent-the New Retail Mantra. : St. Francis Institute of Management and Research, Mumbai.
MLA
Shanghvi Nachiket H Thomas Jacob, Mathew Thomas, . Customer Engageent-the New Retail Mantra. : St. Francis Institute of Management and Research, Mumbai. 2008.